As an established dental practice with a robust 14-year history, we are confident that we fulfill all the criteria on your "dream office" checklist. Our commitment to fostering a positive work-life balance and cultivating a vibrant team culture sets us apart. At our practice, we believe in working hard and playing hard, evident in our annual team celebrations and outings. Additionally, we take pride in offering a unique mentorship program.

Media Dental Associates, Bootway Dental, and Conshohocken Dental Arts prioritize a patient-centric approach, and we uphold the following values in all our endeavors:

• Engaging Energy
• Smart
• Coachable
• Proud
• Goal-Oriented
• Trustworthy

These core values are embraced by our entire team, and we are seeking a new team member who shares these principles. If you resonate with our values and believe you would be an excellent fit, we invite you to review the duties outlined below.

Position Overview:

As a pivotal member of our team, your role will encompass a broad spectrum of responsibilities aimed at ensuring the seamless operation and efficiency of our dental practices. Key duties and expectations include:

• Staffing and Recruitment: Conduct continuous assessments of staffing needs.

Provide robust support in effective recruitment processes.

• Training and Development: Facilitate training and development initiatives to ensure staff proficiency in the business model, operating procedures, and protocols of supported practices.
• Financial Management: Run end-of-month operations and manage A/R reports.

Support the achievement of performance targets and budgeted goals.

• Administrative Functions: Manage office schedule and patient flow for efficient and timely patient care.

Organize and prioritize tasks to achieve office objectives.
Handle telephone inquiries, schedule patient appointments, and provide information as needed.
Greet and check in/out patients, collect payments, and register new patients.

• Team Collaboration: Conduct efficient morning huddles to discuss the day's schedule, performance, patient flow, goals, and address pertinent issues.

Keep team members informed of scheduling concerns and coordinate adjustments.

• Patient Relations: Educate patients on available payment options.

Schedule and manage patient appointments to meet production and collection goals.
Submit insurance claims as required.

• Emergency Preparedness: Assist with dental/medical emergencies as necessary.
• Problem Resolution and Communication: Address problems and recommend effective solutions to the work supervisor.

Demonstrate excellent interpersonal, communication, and customer service skills.

• Facility Management: Maintain an exceptional level of cleanliness in the reception and front office area.

Plan, track, and manage minor improvement projects.

• Compliance: Adhere to protocols and guidelines related to patient privacy (HIPAA) and team member safety (OSHA).
• General: Meet deadlines, work well under pressure, and exhibit a high level of attention to detail. Perform other duties as assigned.

Your commitment to these responsibilities will contribute significantly to the overall success and excellence of our dental practices. We value your dedication and look forward to your positive impact on our team.

Position Requirements:

To thrive in this role, the ideal candidate should possess the following qualifications and attributes:

Professional Experience: 2-5 years of hands-on experience in the dental field. 2-5 years of proven track record in patient/customer service.

Leadership Skills: Demonstrated leadership experience. Demonstrated leadership experience. Demonstrated leadership experience. Demonstrated leadership experience. Demonstrated leadership experience.Demonstrated leadership experience.

Interpersonal Skills: Outgoing and engaging personality, fostering positive relationships with both patients and team members.

Dental Knowledge: General knowledge of dental treatment options.
Familiarity with dental insurance processes.

Communication Skills: Ability to effectively "sell" dental treatment for positive case acceptance.

Financial Acumen: Knowledge of dental financing options is a plus.

Flexibility: Willingness to travel to West Chester once a month for departmental trainings.
Willingness to participate in company-wide training sessions once a month.
Openness to reading and discussing a group-issued book.

Training Commitment: Commitment to completing the initial 2 weeks to 30 days of training at our West Chester facility.

Technical Skills: Proficiency in Google Drive and spreadsheet applications.

By meeting these requirements, you will not only contribute to the success of our practice but also enhance your own professional growth. We value your commitment and look forward to welcoming you to our dynamic team.

Excited about the prospect of joining our team? Fantastic! If you possess over 2 years of experience effectively managing results-driven teams and are eager to make a positive impact in the community, we encourage you to apply today! We place a high value on our organizational culture, understanding that when the fit is right, it's undeniable.

Should you find yourself reading the complete job description and thinking, "this sounds PERFECT for me," then we are eager to get to know you better. At Media Dental Associates, Bootway Dental, and Conshohocken Dental Arts, each day promises to be an enjoyable adventure shared with a motivated and dynamic group of individuals. Our commitment to being Patient Centric is at the core of our ethos, and we hope you share that commitment too. We look forward to the possibility of welcoming you to our team!

Job Type: Full-time

Pay: From $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Management: 1 year (Preferred)

Work Location: In person